FAQ


Frequently Asked Questions

( updated Feb.10.2011 )



Compatibility

Q: What socket does heatsink system support?

Q: How to choose long or short version heatpipes?

Q: Will my motherboard work with HDPLEX fanless heatsink system?

Q: Is there a compatible parts list for HDPLEX chassis?

Q: What type of the 5.25" optical drive is compatible with the chassis?

Q: Could the chassis fit into a standard 19" rack?

Q: How is the hard drive mounted, does the chassis support 2.5" HDD/SSD?

Q: What TDP CPU could I use with the chassis?

Q: What motherboard does the chassis support?

Q: Does the chassis support expansion card?

Q: Does the chassis have heatsink for motherboard chipset such as northbridge?

Q: How to choose the correct riser card?



Power Supply and Internal IR reciever w/MCE Remote

Q: Does your chassis support ATX power supply?

Q: What are the power supply options?

Q: What software does the internal IR use?

Q: Can HDPLEX IR solution power on my PC from complete off state?



Order Fulfillment

Q: How to purchase your chassis?

Q: What kind of payment do you accept?

Q: Do you sell internationally?

Q: What shipping methods do you use?

Q: How long does it take to process my order?

Q: How do I know if an item is in stock?



Return Policy and Others

Q: Is HDPLEX INC has good reputation as a e-retail shop?

Q: Do you provide logo laser etching service?

Q: Where is the power button and LED?

Q: What are the color options?

Q: How do I become a reseller?

Q: What is your warranty and return policy?



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